Empty shopping cart

Pim · 12th June 2005, 11:25 PM

Hello,

As a webmaster of 6 websites i have the following problem:
When a visitor places an online order, but wait for over 20-30 minutes to push the 'order now' button, he and i got an email with all the personal details, but the shopping cart is empty (no products)
Who could help me with this problem.
Pim (Netherlands-Europe)

**Mr. Tech** · 13th June 2005, 12:14 PM

Welcome to the forums Pim.

So are you talking about the shopping cart on your website being empty after the buyer has puchased thew products?

Pim · 13th June 2005, 05:42 PM

Hello Mr. Tech,
The visitor put some products in the shopping cart and push the "order button", we and he will get an email with the order details, but if this customer wait for about 20 minutes and then push the "order button" he and i will get an email without the ordered product details.
Here are a few of my websites: www.eu-gsm.nl, www.naamkado.nl, www.bestbuybattery.com
Thans Mr. Tech.

**Mr. Tech** · 14th June 2005, 09:54 AM

Hey Pim,

But isn't it normal for a shopping cart to be emptied after the customer buys from you?

Tech

Pim · 14th June 2005, 05:48 PM

Hey Tech,
Yes ofcourse, but there are no products in the email, so i didn't know which products are ordered by the customer
Pim.

**Mr. Tech** · 15th June 2005, 09:44 AM

So are the products supposed to be in the email or are they supposed to be left in the admin of the website?

What script are you using? A pre-made or one your created yourself?

yaldex · 2nd November 2006, 04:53 AM

Try setting 'Force Cookies' to true in Admin section >> 'Configuration' >> 'Sessions' ... Also, in that same section, set 'Recreate Session' to False.